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Welcome to our How-To/FAQ section! Designed to teach and assist, this section provides clear, step-by-step guides and answers to common questions, helping you quickly resolve any issues with the Beam.
Confirm that the Beam is charged and enabled.
Remove and firmly re-attach the back end.
Confirm that the Beam is fully charged.
Hold the Beam with the window pointing downwards while inhaling.
Insert a fresh oil pod if it is empty.
Remove the black gasket from the back end, soak in alcohol, and run the brush thoroughly through its chambers. Be sure nothing is stuck in the back end's air channels, where condensate can collect. Replace the black gasket before using.
Ensure that the black ceramic laser target in the core is intact. If broken, replace with a new core.
Multiple inhalations are sometimes required in order to produce vapor when using thicker extracts.
If experiencing a less-clean flavor, soak the core in alcohol for two hours or as needed to dissolve any remnant materials from the core and its airways. Allow to thoroughly dry before using.
Switching to the white energy setting (from blue or green) before the extract core is refilled may result in a burned taste. If this happens, it may be advisable to soak the core in alcohol per above.
Confirm that the flat side of the pod and the notch on the core are facing to the left of the back-end pocket.
Confirm that the hooks on the pod and oil core are properly aligned.
Confirm that the gasket is firmly seated in the back end.
2-4 inhalations may be required to create vapor when using extracts on the blue or green energy settings, or when first priming the oil core using thicker viscous materials.
Remove the cores from the back end with your thumb under the container or pod rather than pulling on the white ceramic core, which may cause leaking.
Switching to the white energy setting (from blue or green) before the extract core is refilled may result in a burned taste.
Use the pointy side of the tool to remove material from the sides of the extract core and reposition into the laser path, while avoiding touching the black laser target.
Overfilling the extract core may result in more frequent cleaning and smaller plumes.
